frequently asked questions

Yes, shipping is always free — on every order, with no minimum required.

We currently ship to Canada and the United States. We're working on expanding to more regions — stay tuned.

Yes. Once your order has been dispatched, you'll receive a confirmation email with your tracking information so you can follow your package along the way.

Customs fees are uncommon for small orders, but may occasionally apply depending on your location and local regulations. Any applicable duties are the responsibility of the customer.

We offer a 30-day return window from the date your order arrives. Items must be unused and in their original condition. If something isn't right, we want to make it right.

Simply reach out to us with your order number and a brief note about the issue. We'll respond within 1–2 business days with next steps.

We're sorry to hear that. Please take a photo of the damage and contact us within 7 days of receiving your order. We'll send a replacement or issue a full refund — whichever you prefer.

Once your return is approved, refunds are processed within 3–5 business days back to your original payment method. Your bank may take a few additional days to reflect the amount.

The Lumière is a transparent under-cabinet pullout drawer designed to turn the dead space beneath your mirror cabinet, vanity, or kitchen shelf into usable, beautiful storage. It mounts to the underside of your cabinet and glides open smoothly to reveal everything inside — no rummaging required.

The Lumière comes in three sizes: S — 10 × 10 × 8.5 cm — ideal for small vanity cabinets or tight spaces.

M — 15 × 10 × 8.5 cm — the most popular size; fits most standard bathroom cabinets

L — 21.5 × 10 × 8.5 cm — best for larger cabinets or heavier storage needs

Each order includes one drawer. You can mix and match sizes on the same cabinet.

No drilling, no tools, no permanent changes. The Lumière mounts using adhesive strips that attach to the underside of your cabinet. Installation takes under five minutes.

It works best on smooth, flat cabinet undersides — including painted wood, laminate, melamine, and sealed MDF (common in IKEA and most flat-pack cabinets). It is not recommended for textured, raw, or unfinished wood surfaces without priming first.

Anything small that tends to get lost or pile up — skincare products, lipsticks, cotton rounds, hair ties, medicine, spices, small kitchen tools. It's popular in bathrooms, vanities, and under kitchen and laundry cabinets.

Yes. Simply wipe the interior and exterior with a damp cloth. The transparent PET body stays clear with regular wiping — no special cleaners needed.

We accept all major credit cards, as well as Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.

We process orders quickly, so please reach out as soon as possible if you need to make a change. We'll do our best to help before the order is dispatched.

First, check your spam or junk folder. If it's not there, get in touch with your name and email address and we'll confirm your order details right away.

Absolutely. Our store uses industry-standard SSL encryption and is fully PCI compliant. Your payment details are always secure — we never store your card information.